Upskilling Inside and Out: Yash Tekriwal on Clay’s Learning Strategy

December 11, 2024

Host Candice Faktor interview Clay's Head of Education Yash Tekriwal on the innovative approaches they're leveraging to educate customers and employees

In this article

Episode Description

In this episode, host Candice Faktor sits down with Yash Tekriwal, Head of Education at Clay, to explore how they're revolutionizing customer education in the GTM software space. From Clay University to cohort-based programs, Yash shares how their approach prioritizes experiential and social learning. He reveals Clay's evolution from hands-on support to scalable programs, while examining how AI will enable personalized learning experiences.

Key Takeaways:

Learning is fundamentally social - the best education happens through experience and community
Education strategy needs to evolve with company growth stages, from hands-on customer success to scalable programs
Cohort-based learning creates powerful advocates for your product while building community
AI can eliminate mundane content creation tasks, allowing humans to focus on making good content great
The future of learning will be hyper-personalized to each learner's industry, company, and needs

About Yash

‍Yash Tekriwal leads education at Clay, bringing a refreshingly unconventional approach to customer and employee learning. His journey from running college workshops to founding an EdTech company and now heading education at Clay reflects his passion for non-traditional, experiential learning. At Clay, he's pioneering programs like Clay University and cohort-based learning experiences that are transforming how GTM teams learn and adapt to new tools.

Killer Quotes

"I think more and more really high quality education is going to become experiential in some way, shape or form... Better connecting education objectives to every touchpoint that people have with a company is a big part of the future of education."

"The future of learning is incredibly personalized... What AI should be able to do is let users log in and have all of the lessons custom fit to their company, their industry, their examples."

"At the very least, people will need to become prompt literate... the ability to think programmatically and understand why you may or may not be getting your desired outputs from whatever your AI tool of choice might be is incredibly important."