Disco’s Customer Stories highlights the world-changing impact customers are making with their respective communities.

The World Trade Centre Toronto’s Trade Accelerator Program (TAP) is a benchmark Toronto Board of Trade program that empowers businesses to expand globally, providing them with comprehensive training and strategic planning.

The Challenge

The World Trade Centre Toronto’s Trade Accelerator Program (TAP) is a benchmark Toronto Board of Trade program that empowers businesses to expand globally, providing them with comprehensive training and strategic planning. 

After the pandemic in 2022, TAP was transitioned to a hybrid model and the Program Team faced significant challenges with their existing LMS:

• Inefficient and cumbersome administrative and user interface
• Low student engagement rates
• High operational costs

The Disco Solution

After extensive research, Disco emerged as the Toronto Board of Trade’s top solution due to:

• Ultra Modern Design: An intuitive end user experience resulting in deeper engagement of asynchronous content.
• Ease of Use for Admins: A reduced need for high touch support for program administrators.
• Superior Social Learning: Integrated community and cohort-based learning to foster engaged learning.
• AI-Powered Operations: Automated workflows and AI-powered admin operations to improve internal efficiencies.

Key Results

• 50% reduction in time spent on admin tasks due to AI-powered features.
• 60+ hours saved annually due to automated certificate issuance for members.

Customer Impact

1. Quick Time to Value

With a new cohort on the horizon, the Toronto Board of Trade quickly implemented Disco with no lag time. 

How?

• Launched the first Cohort Program (MVP) in Disco within one-week.
• A custom, one-on-one onboarding plan supported by Disco’s Customer Success team 

2. Operational Efficiency

Less time spent on administrative tasks helped increase capacity for the Program Team.

How?

• Simplified registration for virtual and in-person events and automating reminders streamlines event management
• Automated new member onboarding reduces administrative burden
• Used templates to easily clone programs for new cohorts
• Standardized workflows to maintain consistency across different programs, reducing human error. 
• Automated certificate creation and distribution
• Increased visibility into cohort progress through the Admin Overview.

3. Design that Drives Engagement

Disco’s intuitive and modern end user experience has resulted in deeper engagement of asynchronous content while fostering social learning among members.

How?

• Increased attendance to virtual and in-person events with simple event registration and automated reminders to their inbox.
• Continued community engagement with alumni through the use of a Community Feed.
• Reduced drop-off of new members by implementing curriculum prerequisites.
• Iterating on cohort engagement by analyzing reporting like video views, submissions, and event attendance.

4. AI-Powered Learning

Disco’s AI-powered platform has helped reduce time spent on repetitive tasks and improves community engagement. 

How?

• Generating quizzes based on curriculum content with Disco AI
• Using Disco’s AI suggestions for member questions

““The platform is designed to scale with organizational needs, allowing our team to increase the number of programs without compromising the high-touch coaching that the TAP program promises. Additionally, it provides flexibility to adapt to new delivery formats and allows us to increase our program offerings through our improved coordination capacity.” - Darshini Raghuram, Senior Coordinator, Trade and Growth Program